So I bought the 2017 Fiat 124 spider abarth a few months ago, made a post here on /r/cars that got some attention, and in general I’m loving the car so far.
Anyway, today I brought it in for the 5k oil change and service, deciding to have it done at the dealer for at least the first service or few.
I pull up to the tech garage and park, get out, talk about what I’m here for…
And in the process an older tech gets in my car to move it forward some more (car in front of me left to get to service area), where he proceeds to:
Manhandles the shifter all through the gears roughly
Try to start my car in third gear and stall it
Restart the car, find first, pull forward the 6 feet or so, then stop the car without putting in the clutch, stalling it and jolting it to a stop.
Exit the car and start walking away, while I’m cringing and talking to the guy receiving my info next to the car
Car starts rolling backwards because the handbrake wasn’t pulled.
I left the windows down as I drove in with the top down so I dive through the passenger window and grab the handbrake up
Guy leaves on his merry way without even acknowledging his fuck up, let alone apologizing
I’m mortified. Who do I talk to at this dealership to get this dealt with?
I almost wanted to take my car right there and leave, but thankfully another tech took it from receiving area up to the garage… Hopefully that one knows manual… All I know is I shouted in a half joking manner “don’t forget the handbrake!” Because this tech saw the debacle as well.
Now I’m regretting I don’t know another Fiat dealer service area nearby. That said, worth another 30-60 mile drive if this happens again.
Dunno if it’s against the rules, I’ll remove if it’s considered witch hunting instead of just a review, but the dealer in question is Ramsey Chrysler/Jeep/Dodge in Mahwah, NJ. (Part of the Auto group that I bought the Fiat from, the specific dealer doesn’t have a service area and directs all fiat owners here for service.)